KusArt Support

Billing and Subscription Support

For billing, subscription, cancellation, invoice, duplicate charge, failed payment, or other payment-related issues, please email us at [email protected].

To help us resolve your request faster, please include your KusArt account email, payment date, invoice or receipt number if available, and a short description of the issue.

Refund Requests

Refund requests are reviewed on a case-by-case basis in accordance with our Terms of Service. Payments for subscriptions and credit packs are generally non-refundable, except where required by applicable law or approved by KusArt.

If you believe you were charged in error or experienced a technical issue that prevented access to paid features, please contact [email protected].

Account and Technical Support

For login issues, account access, generation errors, missing credits, failed outputs, or technical problems, please email [email protected] with your account email, screenshots, error messages, and a brief description of the issue.

Content Safety and Abuse Reports

To report prohibited content, copyright concerns, impersonation, abuse, or safety issues, please email [email protected].

Please include relevant URLs, screenshots, account information if available, and a clear description of the concern.

What to Include in Your Request

Please include the following information when relevant:

• Your KusArt account email;
• A short description of the issue;
• Relevant screenshots or error messages;
• Payment date, invoice number, or receipt number for billing issues;
• URLs or content IDs for content-related reports.

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